FAQ

My Order Will Not Go Through. What Should I Do?

  • If you’re receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. Please only click the “Complete Order” button once to avoid multiple authorizations.

How Can I Change Something In My Order?

  • To ensure you receive your package timely, we begin processing your order immediately upon receipt. For this reason we cannot change or cancel orders after they are submitted. Prior to submitting your order please review your item(s) and size(s). Additionally make sure your address and contact information is accurate.

Can I Return Or Exchange Items That Were Purchased On Sale?

  • All sale items are final and cannot be returned or exchanged. For our full Return & Exchange Policy, please see Returns.

How Long Does It Take To Process My Return?

  • Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.

Do I Have To Pay To Return My Order?

  • Yes. You will be responsible for covering any shipping expenses for your return.

When Will My Order Ship?

  • Orders ship within 2-3 business days of purchase. Orders are not shipped on weekends or holidays.

I’ve Received An Incorrect Item, What Do I Do?

  • We want to sort out any issues with incorrect items straight away! If one of the items you have received is incorrect, please contact us at info@delanaeboutique.com noting your order number and incorrect item(s) and we will forward a return label to you at no additional expense to you.  Once received, we will ship out the correct item.

Will You Refund The Shipping Charges?

  • Shipping fees are non-refundable.

My Order Is Missing?

  • Delanae Boutique is not responsible for any missing or lost packages due to UPS/USPS error. Delanae Boutique does not issue refunds. Please contact us at info@delanaeboutique.com for any questions or concerns. When customers have missing items, we encourage them to reach out to us through email and/or the phone line (via text) to assist with this issue.

Will An Item Be Back In Stock? 

  • Restocks happen on occasion due to high demand! To know when items are restocked please sign up for text and email marketing and/or follow us on social media at @delanaeboutique to receive notifications. 

 Order Cancellation Policy

  • Once your order has been submitted, we are unable to cancel or make changes to the order. Please review your order very carefully prior to finalizing your order.  

 What Payment Methods Can I Use To Pay For My Order? 

  • We accept PayPal, major credit cards, AfterPay, and Shop Pay. Although we do not promote returns, there are some instances where customers are issued store credits due to issues with their order. Store credits are in the form of discount code, in which they can be used in the “discount” code tab. Store credits, as any other discounts, are not combinable Google Pay, and Apple Pay are also accepted.

What Is Sales Tax?

  • Sales Tax is charged on items shipped to the US. In States where an obligation to collect, you’ll  see sales tax applied to your order, which will be correct for the shipping address that you’ve selected.

Can You Help With Using My Promo Code At Checkout? 

  • At checkout, please enter the code that was issued in the “discount” section. The code will be deducted from the subtotal of the order. Store credit coupons are one-time use. Store credit codes are not combinable with any additional codes. Please use the code within the active dates for best results. 

How Does AfterPay Work?

  • AfterPay makes your monthly budgeting even easier by letting you spread the cost of your order over 4 interest- free installments paid every 2 weeks.

How Do I Pay For An Order Using AfterPay?

  1. Add your items to your shopping bag and head to checkout as normal.
  2. When you get to checkout, choose Installments by AfterPay as your payment method.
  3. Customers using this payment option for the first time will need to register with Afterpay and provide a valid and verifiable email address, mobile phone number and a credit or debit card. Returning customers will be asked to log into their account. It’s important that you provide the correct details, as Afterpay will need to send over your payment schedule.
  4. Once you’ve placed your order using AfterPay, you’ll receive an email from them as well as your Delanae Boutique order confirmation email.

How Does The Payment Schedule Work For AfterPay?

  • All customers will be required to make their first payment at the time of purchase. The three outstanding payments will then be deducted every 2 weeks from the payment method you selected. If you choose to make additional payments before your scheduled pay dates, you can do this through your Afterpay account. You’ll receive a reminder a couple of days before your payment is due via email or text. If you miss a payment, you may be subject to late fees. https://www.afterpay.com/purchase-payment-agreement.

My Package Is Missing...

  • Shipping updates for Delanae Boutique will be sent to the email that was used to place the order. Within the shipping update, the tracking number will be located in the email. If you are not receiving order notification emails and have already checked your spam folder, please contact us at info@delanaeboutique.com.